In-app gifting Landing Pages
REACHDESK: Designed a self-service experience for users to create and publish landing pages in under 1 hour (vs. 7–10 days). Resulted in a 20% increase in gift spending and improved team efficiency…
Size scale conversion
FARFETCH: Improved the Size & Fit section to make it easier for customers to choose the right size without guessing. This led to more items added to the bag (+0.9%) and fewer returns (-1.3%).…
AI-powered solutions
REACHDESK: AI-powered solutions to streamline corporate gifting and warehouse operations, including a smart assistant for gift messaging and an auto-suggestion feature to improve item naming…
In-app gifting Landing Pages
REACHDESK: Designed a self-service experience for users to create and publish landing pages in under 1 hour (vs. 7–10 days). Resulted in a 20% increase in gift spending and improved team efficiency…
Size scale conversion
FARFETCH: Improved the Size & Fit section to make it easier for customers to choose the right size without guessing. This led to more items added to the bag (+0.9%) and fewer returns (-1.3%).…
AI-powered solutions
REACHDESK: AI-powered solutions to streamline corporate gifting and warehouse operations, including a smart assistant for gift messaging and an auto-suggestion feature to improve item naming…
In-app gifting Landing Pages
Designed a self-service experience for users to create and publish landing pages in under 1 hour (vs. 7–10 days)
Resulted in a 20% increase in gift spend and improved team efficiency by 90%
Scale conversion
Improved the Size & Fit section to make it easier for customers to choose the right size without guessing
This led to more items added to the bag (+0.9%) and fewer returns (-1.3%)
New sends flow
Designed and delivered a simplified gifting experience by reducing friction and steps
Drove a 189% increase in completed sends within three months post-launch